Customer Information

How to order

Order online:

  • Orders can be placed 24 hours a day through this online shop. Follow the instructions online to order
  • Please note orders must be paid for online with a debit or credit card.

Order by phone:

  • Call us on 01246 582322. We’re open 9am to 5pm, Monday to Friday
  • If ordering for a Girls' Brigade group, please have your group name and account number to hand
  • Orders are taken by product code and quantity.

Order by email:

  • Email your order to
  • Please state clearly the product code, price, description of goods and amount you wish to order
  • Remember to add the appropriate handling charge.

Despatch and delivery

We aim to keep the cost of delivery as low as possible. 

Please note:

  • We currently only accept orders from the UK
  • You may select a different delivery address from the card holder address details
  • We aim to deal with orders within three working days (excluding weekends).

The relevant despatch charge (see below) will be added to your basket, once your ordering is complete.

Despatch charge

  • Orders up to £9.99: £3.35 despatch charge
  • Orders between £10 and £29.99: £4.75 despatch charge
  • Orders between £30 and £49.99: £6.95 despatch charge
  • Orders between £50 and £99.99: £10.95 despatch charge
  • Orders between £100 and £399.99: £15.95 despatch charge
  • Orders over £400 are free
  • Returns: £3.35  
  • Fast track: £7.95

Returns policy

A returns procedure form will be dispatched with your order in case you need to send anything back.

  • This form must be completed and returned with the item(s) indicating the reason for return within 28 days of purchase.
  • Please note worn goods can’t be refunded unless they’re faulty.
  • We regret that no postage or carriage can be refunded for returned items.
  • Any returns should be dispatched to X1: X1 House, 93 Whitby Road, Slough, Berkshire, SL1 3DR.

General terms and conditions

  • Prices are subject to revision as necessary – this includes any VAT changes in accordance with HM Revenue and Customs.
  • Girls' Brigade group account holders – goods ordered are chargeable by invoice.
  • All account invoices are payable within 30 days.
  • Outstanding accounts – a late payment charge of £20 for every 30 days will be added to accounts that exceed the 30 day credit period. To avoid charges being added please contact a member of Girls' Brigade's business team if you know payment is going to be delayed.