Customer Information
How to order
Order online:
- Orders can be placed 24 hours a day through this online shop. Follow the instructions online to order
- Orders placed online can be paid by card, bank transfer or cheque (made payable to GBEW).
Despatch and delivery
All orders will be despatched once your payment has cleared.
Please note:
- We currently only accept orders from the UK
- You may select a different delivery address from the card holder address details
- We aim to deal with orders within three working days (excluding weekends).
The relevant despatch charge (see below) will be added to your basket, once your ordering is complete.
Despatch charge
- Orders up to £9.99: £3.35 despatch charge
- Orders between £10 and £29.99: £4.75 despatch charge
- Orders between £30 and £49.99: £6.95 despatch charge
- Orders between £50 and £99.99: £10.95 despatch charge
- Orders between £100 and £399.99: £15.95 despatch charge
- Orders over £400 are free
Returns policy
A returns procedure form will be despatched with your order in case you need to send anything back.
- This form must be completed and returned with the item(s) indicating the reason for return within 28 days of purchase.
- Please note worn goods can’t be refunded unless they’re faulty.
- We regret that no postage or carriage can be refunded for returned items.
- Any returns should be sent to: GB Trading, GB Support Centre, Cliff College, Calver, Derbyshire, S32 3XG.
General terms and conditions
- Prices are subject to revision as necessary – this includes any VAT changes in accordance with HM Revenue and Customs.
- All orders must be paid for before they are despatched.